b11 Terms and Conditions

General Terms

By accessing the b11 platform, completing registration, or using any service, you fully agree to the following terms and conditions. These terms and conditions form a legally binding agreement between b11 and the user.

These terms and conditions may change from time to time. Continuing to access the site after any changes will be taken as acceptance of the revised terms. We therefore recommend visiting this page regularly.

If you do not understand or disagree with any part of these terms, please contact the b11 support team. If you do not agree with any term, you should not use the site.

Account Registration

A personal account must be created to enjoy the full range of services on b11. You must provide accurate and truthful information at the time of registration.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, date of birth, and contact details provided at registration must be accurate.
• It is your responsibility to keep your account password confidential. It must not be shared with anyone else.
• Allowing any third party to use your account or managing an account on behalf of someone else is prohibited.
• If you notice any suspicious activity on your account, you must inform the b11 support team immediately.

2.2 Updating Information

If any of your personal details change, update them via account settings or inform the support team. b11 will not be responsible for delays in transactions caused by outdated or incorrect information.

Age Verification and Identity

b11 is for adults only. The minimum age to use this platform is 21 years.

3.1 Identity Verification (KYC)

b11 reserves the right to verify your identity at any time. The following documents may be requested for verification:

• A photo of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method (such as a screenshot of your bKash or Nagad account)

Withdrawals may be on hold until verification is complete. If the required information is not provided within the specified time, the account may be temporarily closed.

Deposits and Withdrawals

4.1 Deposits

The following payment methods are supported for depositing funds at b11: bKash, Nagad, Rocket.

• Deposits are generally credited to the account within a few minutes.
• Only use payment methods registered in your own name.
• Funds deposited through a third party are not accepted and will be returned.
• If funds from a fraudulent or unauthorised source are used, the account will be closed.

4.2 Withdrawals

• Withdrawal requests will only be approved to the same payment method used for the deposit.
• If an active bonus is present or wagering requirements have not been met, withdrawals may be partially or fully withheld.
• Withdrawals may be delayed if identity verification has not been completed.
• b11 reserves the right to put withdrawals on hold during an investigation into fraud or rule violations.

Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳15,000. A 25x wagering requirement applies to this bonus.

5.2 Bonus Terms

• Each account will receive the welcome bonus only once.
• Bonuses cannot be combined with any other bonus unless b11 explicitly permits it.
• b11 reserves the right to change, cancel, or withdraw any bonus offer at any time.
• If bonus abuse is suspected, b11 may forfeit the bonus and any associated winnings.
• Multiple accounts or family members claiming bonuses from the same device or IP address will be considered bonus abuse.
• The time limit for meeting wagering requirements will be stated in the details of each bonus.

5.3 VIP Program

The b11 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier includes weekly cashback — up to 0.3% at Bronze, up to 0.6% at Silver, up to 0.9% at Gold, and up to 1.2% at Platinum. You can move up to higher tiers through regular and active gameplay.

Gaming Rules

All games offered on b11 — slots, live casino, cricket betting, fishing games, and others — are operated according to specific rules.

6.1 Fair Play Policy

• b11 uses SSL encryption and certified random number generators (RNG) in every game to ensure fair play.
• If a technical issue occurs with the outcome of any game, that round will be considered void and bets will be returned.
• Any winnings obtained due to a software bug or error are not valid, and b11 reserves the right to reverse them.

6.2 Betting Limits

Minimum and maximum bet limits apply for each game and market. These limits are displayed in the game interface. b11 reserves the right to change betting limits at any time.

6.3 Disconnection

b11 is not responsible if your internet connection is lost during a game. However, b11 makes every effort to ensure that game results are saved correctly.

Prohibited Activities

The following activities are strictly prohibited on the b11 platform. Involvement in any of them may result in account closure and forfeiture of deposited funds:

• Money laundering or suspicious financial transactions
• Fraudulent activity, use of bots or automated software
• Operating multiple accounts or abusing bonuses
• Hacking, phishing, or any form of cyber attack
• Colluding with other users to manipulate game outcomes
• Using stolen or unauthorised payment methods
• Providing a false identity or fraudulent information
• Harassing or threatening other users

Account Closure and Suspension

8.1 Closure by b11

b11 may temporarily or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions
• Providing false or misleading information
• Failure to complete identity verification or refusal to cooperate
• The account remaining inactive for an extended period
• Violation of Anti-Money Laundering (AML) policy

8.2 Closing Your Own Account

You may close your own account at any time. To do so, contact the b11 support team via live chat. Any available balance may be withdrawn before the account is closed, however bonus balances will be forfeited.

8.3 Self-Exclusion

If you feel that gaming is becoming harmful to you, you may apply for self-exclusion. To learn more about this option, visit our Responsible Gaming page.

Limitation of Liability

b11 is committed to operating a reliable and secure platform. However, b11's liability is limited in the following cases:

• Losses caused by internet disconnection or technical failure by a third party
• Delays in deposits or withdrawals due to disruption of an approved payment gateway service
• Losses caused by user negligence or sharing account details with others
• External events such as natural disasters, government directives, or network attacks
• Financial losses incurred by the user as a result of losing a game — as gaming is inherently a risk-based activity

b11 is not obligated to compensate more than the total amount deposited by the user.

Privacy & Data Protection

b11 gives the highest priority to the protection of your personal information. All data is secured with SSL encryption technology.

• Your information is not sold or shared with third parties, except where required by legal obligation.
• Payment information is processed through a secure gateway and is not stored on b11's servers.
• The complete privacy policy can be found on our Privacy Policy page.

Responsible Gaming

b11 firmly believes in responsible gaming. Gaming is a form of entertainment — not a solution to financial problems.

b11 provides the following tools:

• Option to set deposit limits
• Option to take a temporary break (cooling-off period)
• Option for permanent self-exclusion
• 24/7 live chat support in Bengali

For more details, visit our Responsible Gaming page.

Changes to Terms

b11 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or a notice on the site.

• Updated terms will take effect from the date of publication.
• Continued use of the site after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the new terms, please request to close your account.

Contact & Complaints

For any questions or complaints regarding these terms and conditions, please contact b11's support team:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]

After a complaint is submitted, b11 aims to provide an initial response within 72 hours. Complex matters may require additional time for a full investigation.