Frequently Asked Questions
Answers to all your questions about b11
From opening an account and withdrawing money via bKash, to cricket betting and claiming bonuses — you will find detailed answers to the most common questions from b11 users on this page.
It is natural to have questions when using b11. On this page we have put together detailed answers on the five topics asked about most by players in Bangladesh — account registration, transactions via bKash and Nagad, cricket betting and slot games, bonuses and promotions, and account security. If you cannot find an answer, speak to our 24/7 live chat support in Bengali.
GROUP 01
Account and Registration
Common questions about opening an account at b11 for the first time, verification, and managing your profile.
To open an account at b11, you need an active mobile number, an email address, and your accurate personal details. The registration process is entirely online and takes just a few minutes. Keep your information correct and up to date, as identity verification may be required at the time of withdrawal.
No. Under b11's rules, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being suspended and balances cancelled. If you have a problem with an existing account, contact support directly.
Use the "Forgot Password" option on the b11 Login page and a recovery link will be sent to your registered mobile number or email. Use the link within the specified time. If you do not receive it, check your spam folder or get help from support via live chat.
After registration, certain key details (such as your real name and date of birth) cannot be changed directly — you will need to submit a request through 24/7 live chat support after confirming your identity. Updating your mobile number or contact details is also handled through support.
b11 is for those aged 21 and above only. Age must be declared at the time of registration and proof of age may be requested during verification. Any account belonging to a minor will be closed immediately.
GROUP 02
Deposits and Withdrawals
Questions about methods, limits, fees, and processing times for depositing and withdrawing money via bKash, Nagad, and Rocket.
Deposits from bKash are usually instant — in most cases your b11 account balance is updated within a few minutes. There may be a slight delay during network issues or system maintenance. If it takes more than 30 minutes, contact live chat support with your transaction ID.
The minimum deposit amount at b11 is ৳200 for all payment methods. This applies to bKash, Nagad, and Rocket alike. Amounts below ৳200 cannot be deposited and such transactions are cancelled automatically.
The minimum withdrawal amount at b11 is ৳1,000. Approved withdrawals generally arrive in bKash, Nagad, or Rocket within 10 to 45 minutes. If identity verification is needed or additional security checks are required, some cases may take a little longer.
b11 does not impose any additional fees of its own on deposits or withdrawals. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction charges — this is outside b11's control and is determined by the respective service's own terms.
Yes. Nagad is one of the supported payment methods at b11. Just like bKash and Rocket, both deposits and withdrawals can be made via Nagad. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 — applicable in both cases.
Withdrawals are usually rejected because bonus wagering requirements have not been met, account verification is pending, or incorrect details were provided. Contact b11's 24/7 live chat to find out the reason and take the necessary steps — the issue is generally resolved quickly.
GROUP 03
Games and How to Play
Common questions about cricket betting, slots, live casino, playing on mobile, and fair play.
To bet on BPL matches at b11, go to the cricket section, select an ongoing or upcoming BPL match, and place your bet on your preferred market (match winner, toss, top batter, etc.). You can also bet during the game through the live betting option. Bets can be changed or cancelled up until the match starts.
Yes. Betting on IPL, T20 World Cup, ICC tournaments, and other international cricket events is available at b11. Various markets are also offered for Bangladesh national team (Tigers) matches. You can see all active events together on the cricket page.
b11's slot games are made by reputable game developers — such as PG Soft, Pragmatic Play, JILI, and many other providers. These games use RNG (Random Number Generator) technology, which keeps the outcome of every spin completely random and impartial. Fair play is a core principle of b11.
Yes. b11 is fully mobile-friendly. The site works easily on any Android or iOS smartphone browser — no separate app download is needed. All games, betting markets, deposits and withdrawals, and live casino features work fully on mobile.
Aviator, made by Spribe, is a crash-style game where a plane flies and the multiplier gradually increases. You need to "cash out" before the plane crashes. The longer you wait, the higher the multiplier grows, but the risk increases too. The game is available in the Aviator section of b11.
GROUP 04
Bonuses and Promotions
Detailed questions and answers about the welcome bonus, wagering requirements, VIP cashback, and other promotions.
The b11 welcome bonus is a 120% match bonus on your first deposit, up to ৳15,000. This means if you deposit ৳1,000, an additional ৳1,200 bonus will be added to your account. New members receive the bonus automatically on their first deposit — no separate code is needed.
The wagering requirement for the b11 welcome bonus is 25x. This means you need to wager an amount equal to the bonus multiplied by 25 before you can withdraw. For example, if you receive a ৳1,000 bonus, you need to place ৳25,000 in bets. Once this requirement is met, winnings earned from the bonus can be withdrawn.
b11 has four VIP tiers — Bronze, Silver, Gold, and Platinum. A weekly cashback is available at each tier: up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Playing more allows you to advance to higher tiers.
Advancement through b11's VIP tiers depends on your regular gaming activity. Playing and betting consistently moves your account from Bronze to Silver and beyond. Contact support to find out the specific turnover requirements — VIP terms are updated regularly.
The rules for using the b11 welcome bonus are stated in the promotion's terms and conditions. Some bonuses apply to all games, while others may be restricted to specific sections. Read the relevant terms carefully before activating a bonus, or ask via live chat.
GROUP 05
Security and Responsible Gaming
Questions about account security, data protection, self-exclusion, and getting support.
b11 uses SSL encryption technology to keep all data secure. Your personal information and payment details are not sold or shared with third parties. For more details, read the privacy policy page.
Yes. b11 prioritises responsible gaming. You can apply to set deposit limits, take a temporary break, or request full self-exclusion. Contact live chat support to access these options or visit the responsible gaming page.
If you suspect this, inform b11's 24/7 live chat support immediately. The team will temporarily lock your account and carry out a security check. Change your password and make sure your email account is also secure. Never share your password with a third party.
The b11 support team is available seven days a week, twenty-four hours a day, to assist in Bengali via live chat. Any issue — login, transactions, bonuses, or technical — is resolved quickly by the support team. You can also contact by email: [email protected].
b11 is for those aged 21 and above only. Declaring your age at registration is mandatory and proof of age is requested during verification. If there are minors in your household, using a device lock or parental control software is recommended. Gaming by minors is strictly prohibited at b11.
Still have questions?
The support team is always ready — speak directly via live chat in Bengali or send an email.
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