b11's Privacy Policy

b11 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our primary responsibilities. This Privacy Policy ("Policy") explains what types of information b11 collects, why it is collected, how it is used, and what level of protection is provided.

By using this website b11.cam, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

b11 may collect the following types of information:

2.1 Registration Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for transaction verification)
• Residential address
• National ID or passport number (when required for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Site usage time and session logs
• Information collected through cookies and similar tracking technologies

2.4 Gaming Behaviour Information

• Bet amounts, win and loss records
• Preferred game categories and play style
• Session duration and activity history

b11 collects your information in the following ways:

• Information you provide directly: Information you submit through registration forms, contact forms, or when reaching out to customer support.
• Automatically collected information: Information collected from your device through cookies, web beacons, and other tracking technologies.
• Information from third parties: Information received from payment processors (bKash, Nagad, Rocket) for transaction verification.
• Identity verification services: Information received from authorised verification services as part of the KYC process.

b11 uses your personal information for the following purposes:

4.1 Account Management

To create, verify, and manage your account. This information is essential for age verification (for users aged 21 and above only) and to confirm each user's identity.

4.2 Financial Transaction Processing

To process deposit and withdrawal requests, maintain transaction history, and prevent financial fraud.

4.3 Providing Customer Support

To resolve your complaints and questions through 24/7 live chat or email, and to verify your account details when needed.

4.4 Security and Fraud Prevention

To detect suspicious activity, prevent unauthorised access to accounts, and comply with anti-money laundering (AML) regulations.

4.5 Responsible Gaming

To monitor your gaming behaviour, identify potential issues, and provide support when needed.

4.6 Service Improvement

To analyse user experience and improve the platform, and to resolve technical issues.

b11 never sells or rents your personal information to third parties. However, information may be shared in the following circumstances:

• Payment processors: With authorised payment gateway providers such as bKash, Nagad, and Rocket — solely to complete transactions.
• Technology service providers: Those who manage b11's infrastructure, under strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from law enforcement authorities.
• Fraud prevention agencies: With authorised agencies to prevent financial crime and fraud.

b11 applies industry-standard security measures to protect your personal information. SSL encryption is active on our platform, keeping all communication between your browser and our servers secure.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Firewall protection: An advanced firewall system prevents unauthorised access.
• Two-factor authentication: An additional security layer when logging into your account.
• Regular security audits: To identify and address system vulnerabilities.
• Restricted data access: Only authorised staff can access the information they need.

Please keep in mind that no data transmission over the internet or electronic storage method is 100% secure. We make every effort, but cannot guarantee absolute security.

Cookies and similar tracking technologies are used on the b11 website. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Cookies We Use

• Essential cookies: Required for login sessions and security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand how the site is used.

7.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.

b11 retains your personal information for as long as your account is active or services are being provided. Even after an account is closed, some information may be kept for a specified period for the following reasons:

• To meet legal obligations (financial transaction records are typically kept for 5 years).
• As an anti-fraud measure.
• For dispute resolution or handling legal claims.

Once the retention period expires, we securely delete your information or convert it into a non-identifiable form.

As a b11 user, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact our support team at [email protected] or through 24/7 live chat. We will verify your request and respond as quickly as possible.

b11's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that we hold information from a minor, we will immediately delete that information and close the associated account.

The b11 website may occasionally contain references to third-party websites. We are not responsible for the privacy practices or content of those external sites. If you click on an external link, we strongly recommend that you read that site's privacy policy.

b11 reserves the right to update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you by email or through a notice on the site. Continued use of the site after changes have been made will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live chat: Available 24/7 on the b11.cam website

We take all privacy-related requests with the highest level of importance and aim to respond as quickly as possible.